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Questions

Short answers about PetPal and your panda.

The basics

What is PetPal?

PetPal is a fun app where you snap a photo of your pet once a day. A red panda keeps your streak, reacts to your snaps, and dresses up with the coins you earn.

Is PetPal free?

Yes. Snapping, your streak, the Snapdex, challenges, coins and the wardrobe are all free. PetPal Pro adds extras on top.

Which pets can I snap?

Any pet you love: cats, dogs, rabbits, birds, hamsters and more.

Is PetPal a vet service?

No. PetPal is a fun pet photo app. Always ask a licensed vet about your pet’s health.

Your snap and your streak

How does the streak work?

Snap your pet once a day to keep your streak going. Each day you snap adds one to your streak. Miss a whole day and the streak ends.

When does my day end?

At midnight on your phone’s clock. If you have not snapped yet, the app and the home screen widget count down to midnight so you know how long is left.

I missed a day. Can I save my streak?

Yes, for a short time after it ends. Open the app and your panda will offer to bring the streak back for some coins. You can also start a new streak from zero.

Why does my panda look different each day?

Your panda has moods. Happy when you snapped today. Dramatic when the streak is about to end tonight. Sad when a streak is lost, and missing your pet when there has been no snap for a while. Big streak days get a party.

Snapdex and badges

What is the Snapdex?

Your collection. Every snap becomes a card in your Snapdex, so you can look back on every day with your pet.

What do Common, Rare, Epic and Legendary mean?

Each card gets a rarity. Better and more fun photos tend to land rarer cards. Try new spots, poses and angles.

How do I earn badges?

Snap 15 photos in a month to earn that month’s badge and 100 coins. There are also achievements for things like long streaks and lots of snaps.

Coins, challenges and the wardrobe

How do I get coins?

Snap every day, finish daily and weekly challenges, and earn monthly badges. You can also buy coin packs in the app.

What can I do with coins?

Dress up your panda. The wardrobe has hats, glasses, capes, backgrounds and more. Coins also save a lost streak.

Where do I see my progress?

Open Statistics to see how many days you snapped this week and last week. Your level, XP and streak are on your Profile.

Home screen widget

What does the widget show?

Your streak and your panda. When you have not snapped yet today, it counts down to midnight. Tap it to open the camera.

How do I add the widget on iPhone?

1. Touch and hold an empty spot on your Home Screen. 2. Tap Edit in the top left corner. 3. Choose Add Widget. 4. Search for PetPal and tap Add Widget.

How do I add the widget on Android?

1. Touch and hold an empty spot on your Home Screen. 2. Tap Widgets. 3. Find PetPal in the list. 4. Drag the panda onto your Home Screen. On many phones you can also tap Add in the app under Profile, Settings, Home screen widget.

PetPal Pro

What do I get with PetPal Pro?

Epic outfits for your panda, unlimited snaps in your album, and full statistics.

Is there a free trial?

Yes. Pro starts with a 7 day free trial. You are only charged after the trial ends, and you can cancel before then.

How do I cancel?

Any time, in your App Store or Google Play subscriptions. On iPhone: Settings, your name, Subscriptions. On Android: Google Play, your profile, Payments and subscriptions, Subscriptions.

Your account and privacy

Who can see my photos?

Only you. Your snaps stay private unless you choose to share them. See the Privacy Policy for the details.

How do I delete my account?

In the app go to Profile, Settings, Delete my account. You can also follow the steps on the Data deletion page.

How do I contact you?

In the app go to Profile, Settings, Help us improve. It goes straight to the person building PetPal.