Frequently asked questions

Yes, daily check-ins, care logging and reminders are free. PettoX Pro unlocks the AI chat companion, unlimited pets, the memories album and more. AI portraits and AI care reports use PettoX Credits, a small one-off currency.

No. PettoX is a care-tracking companion. Health scores and AI summaries are built only from what you log, and are never a diagnosis or treatment advice. Always consult a licensed veterinarian for medical decisions.

Dogs, cats, rabbits, birds, hamsters, and more, you can add any companion and track their care the same way.

Yes, invite up to three co-managers (partner, family, sitter) per pet. They can see the agenda and mark care as done, and you get a gentle heads-up when they do.

A small in-app currency for AI features: an AI portrait of your pet, or an AI care report summarising the last 30 days for a vet visit. You get a welcome bonus, and credits never expire. If a generation fails, credits are refunded automatically.

Your data is stored securely in the cloud with per-user access rules, no feeds, no strangers, only the people you invite. See the Privacy Policy for detail, and the Data Deletion page for how to erase everything.

In-app via Profile, or by emailing support, the Data Deletion page walks through both, what gets removed, and the timeline.

Sometimes, partner links may earn us a commission at no extra cost to you. Suggestions stay care-first, and the disclosure is shown wherever they appear.