PetPalHelp
Quick fixes for the most common questions.
Talk to us
In the app go to Profile, Settings, Help us improve. It goes straight to the person building PetPal. For anything about your account or a purchase, you can also email luk_ltm@hotmail.com. Add your account email and a screenshot if it helps.
Your streak
My streak ended. Can I get it back?
Open the app soon after. Your panda will offer to bring the streak back for some coins. You can also start a new streak from zero.
I snapped but my streak did not go up
Check you have internet, then close and reopen the app. Your snap counts for the day on your phone’s clock, so a snap after midnight counts for the next day.
Home screen widget
How do I add the widget?
iPhone: touch and hold an empty spot on your Home Screen, tap Edit, choose Add Widget, then search for PetPal and tap Add Widget.
Android: touch and hold an empty spot on your Home Screen, tap Widgets, find PetPal, then drag the panda onto your Home Screen.
The widget shows the wrong streak
Open PetPal once. The widget updates from the app, then keeps counting down on its own.
Notifications
I am not getting reminders from my panda
In the app go to Profile, Settings, Notifications and check they are on. Then check your phone’s notification settings for PetPal. If you turned them off there, the app shows an Open phone settings button.
Purchases
My coins or Pro did not arrive
Close and fully reopen the app. Purchases are checked again when it starts. For Pro, you can also tap Restore on the PetPal Pro screen. Still missing? Email us with your store receipt.
How do I cancel PetPal Pro?
In your App Store or Google Play subscriptions. You keep Pro until the end of the time you paid for.
Your account
How do I delete my account?
In the app go to Profile, Settings, Delete my account, or follow the steps on the Data deletion page.
More
See the FAQ, the Privacy Policy and the Terms.